Empty chairs stop costing you.
When a patient doesn't show, Guacamole collects the fee. When one cancels, it fills the chair. You do nothing.
Nothing to pay to start. We earn only when money comes back to you.
The chair is gone. The fee never comes.
What no-shows cost dental practices.
$50–150
typical dental no-show fees, from a cleaning to a procedure1
95%
of the work is done by a clear policy, one dental consultant says; the charge is rarely needed2
~20%
no-show rates reported across healthcare3
Nobody wants a fight at the front desk.
Charging a patient for a missed cleaning feels like a confrontation your team has to have face to face. So the fee is waived, and the chair time is written off.
Guacamole does the asking. You stay the one they like.
- 8:00The hygiene chair is set up for a 60-minute cleaning.
- 8:20No patient. The front desk calls and reaches voicemail.
- 8:45A text arrives: "So sorry, forgot!"
- 9:00The hour is gone. Nobody mentions the fee.
Prevent. Protect. Recover. Refill.
How it works.
Prevent
Smart reminders bring patients in, and rescheduling takes one tap.
Protect
Every booking is secured with a card. Nothing is charged upfront.
Recover
Missed without notice? Your fee is collected and paid to your account.
Refill
A cancelled cleaning is offered to patients waiting for an earlier slot.
What no-shows cost your practice.
Set to typical numbers for dental practices. Change them to yours.
Your no-show policy, ready to use.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Missed Appointment Policy We reserve your time with the dentist or hygienist just for you. If you need to cancel or reschedule, please let us know at least 24 hours before your appointment. • Cancel or reschedule 24+ hours ahead: no charge. • Cancel with less than 24 hours' notice, or miss your appointment: a fee of $[50] for cleanings and $[150] for procedures. • Arriving more than 15 minutes late may require us to reschedule, which counts as a missed appointment. In a genuine emergency, call us and we will waive the fee. A card is kept on file to secure your appointment; it is only charged under this policy.
Charge it the right way.
The rules.
Patients agree first
Your policy is shown and accepted at booking, so every charge is backed by consent on record.
Insurance
Insurers generally do not pay for missed appointments, so the fee is billed to the patient directly.4
No private details
Messages never include treatment or health information. Only the time, the policy and the amount.
What it looks like for dental practices.
Example figures at an average price of $180. Prevented and refilled chairs are revenue you keep that would otherwise be lost.
In short
Guacamole is revenue recovery for dental practices. Patients secure their appointment with a card when they book, get reminders, and are charged your no-show fee only if they miss without notice. Cancelled slots are offered to patients who want an earlier time.
Questions dental practices ask
Can a dental office charge a no-show fee?
Yes, in most places, when the patient agreed to the policy in advance. Guacamole records that agreement at booking. Check your state and any insurance network contracts.
Will insurance pay the no-show fee?
Generally no. Insurers do not cover missed appointments, so the fee is charged to the patient.
Won't patients leave if we charge them?
The policy is clear from day one, reminders give every chance to cancel free, and messages come from Guacamole, not your front desk. You can waive any fee in one tap.
Does it work with our practice software?
Guacamole runs your booking, reminders and payments. We bring your existing appointments over during setup.
What does it cost?
Free to start, no contract. See the pricing page.